Sales Support Executive
Bollore Logistics Asia Pacific, Myanmar
Job Description
Customer Service
• Providing excellent sales support and customer service via phone call and email.
• Ensuring that incoming sales leads are handled with special attention to reach the highest possible conversion rate on these contacts.
• Providing customer-friendly after-sales support in relation to delivery-cases, customer claims, payment issues etc.
• Keeping continuous contact with external and internal partners with focus on keeping the excellent service level towards our customers.
• Contribution to continuous improvement of the internal processes and consequently to the improvement of the services provided to our customers.
• Consulting with management about new products or services that may be appropriate for specific customers.
• Participating in several Customer Service projects within the organization.
Business Development
• Responsible for identifying and pursuing new business opportunities for the company.
• Responsible for finding new customers, negotiating contracts, and maintaining relationships with existing clients and partners.
• Researching and identifying potential business partners and customers.
• Developing and implementing business development strategies.
• Networking with industry professionals to identify new opportunities.
• Collaborating with other teams within the company, such as Sea Freight/Air Freight Teams and Local Handling Team to identify and pursue new business opportunities.
• Tracking and analyzing market trends to identify new opportunities for growth.
• Leading and managing projects related to business development activities.
• Staying up to date with industry trends and developments.
• Preparing and presenting reports on business development activity and progress.
All other duties as assigned or required by Operations ManagerRequirements
- 2-3 years of Customer Service experience
- Able to master new software and systems effortlessly and quickly
- Fluent English
- Superb writing and communication skills: accurate, focused and detailed
- Excellent at multitasking and highly productive
- Understanding of sales process
- Outstanding time management
- Strong interpersonal skills
- Exceptional customer experience knowledge
- Experience/Knowledge in Freight Forwarding Industry is a plus.
Benefits
- Attractive Salary
- International mobility
- Healthy working environment
- Health Insurance